Shipping policy

Delivery areas

We deliver to Switzerland and to 26 European Union countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Delivery costs

Delivery is free on all orders, both within Switzerland and the European Union, with no minimum spend. No shipping charge is added to the price shown.

Place of dispatch

Our masks are manufactured and shipped from China, with tracking.

Delivery times

Processing: 1 to 2 working days after payment is confirmed.

Transit: 10 to 20 days, both within Switzerland and the European Union.

That is roughly two to three weeks between your order and its arrival. These times are indicative and may be longer during busy periods, customs checks, or events beyond our control.

Customs duties and import taxes

As our parcels are shipped from China, customs duties, import taxes or clearance fees may apply depending on your country of residence. These amounts are set by the authorities of the destination country, are not included in the price shown, and are payable by the recipient. We recommend checking with your local customs authorities before ordering.

Order tracking

A tracking number is sent to you by email as soon as your parcel is dispatched. Enter it on our order tracking page. Activation by the carrier can take 24 to 72 hours.

Incorrect address or unclaimed parcel

It is your responsibility to check that your delivery address is correct. A parcel returned due to an incorrect address, prolonged absence or non-collection may be reshipped at your expense.

Lost, damaged or undelivered parcel

If your parcel has not arrived within the stated time, write to us at contact.theramask@gmail.com with your order number. We will open an enquiry with the carrier and offer you a replacement or a refund depending on the outcome.

If your parcel arrives damaged, please send us photos within 48 hours of receipt. We will arrange a replacement or refund at no cost to you and with no return to send back.